If there is an immediate risk to public or individual health or safety, please dial 911.
Emergency assistance is not available through this website.
For behavioral health concerns that do not involve an immediate risk to public or individual safety call:

988 Suicide & Crisis Lifeline
988 will be a universal entry point so that no matter where you live in the U.S. for 24/7 The National Suicide Prevention Line, 800-273-TALK (8255), will still be accessible. When people call, text, or chat 988, they will be connected to trained counselors that are part of the existing National Suicide Prevention Lifeline network. These trained counselors will listen, understand how their problems are affecting them, provide support, and connect them to resources if necessary. In Miami-Dade and Monroe Counties, 988, instead of 211, is the best number to call for mental health crises.
About Soft Launch of 988
This 988 launch is being considered a “soft launch.” A soft launch is undertaken when an organization wants to roll out a new service gradually over time. In the case of 988, its creators want to ensure the infrastructure and staffing are in place to handle the call volume, which is expected to increase as the public becomes aware of this new resource. They also need the ability to continue work on various technical details and to address new issues as they arise. For these reasons, the messaging and advertising about 988 thus far has been somewhat limited, with more aggressive marketing planned as the system matures.
Geotagging
Of note, unlike 911, cell phone callers to 988 will be directed to a call center nearest to the area code of their phone. If you live in Miami, but have a New York City area code on your cell, you will be routed to a call center in New York. Organizers are working to address this issue.
Mobile Response Teams
The goals of Mobile Response Teams are to lessen trauma; divert individuals from emergency departments, juvenile justice or criminal justice settings; and prevent unnecessary psychiatric hospitalizations. MRTs are intended to provide on-demand crisis intervention services as needed by phone or in person at your location in which a behavioral health crisis occurs, including homes, schools, and emergency departments. Mobile response services must be available 24 hours a day, seven days a week. Services are provided by a team of professionals and paraprofessionals trained in crisis intervention skills. In addition to helping resolve the crisis, MRTs work with individuals and families to identify resources and develop strategies for effectively dealing with potential future crises. For more information, see The Village South.
Support Resources
Trauma, Emotional Support and Counseling Services
Jewish Community Services Access Line
Access Services provides information and referral services to individuals, families and the community when they don’t know where else to turn.
305-576-6550 or www.jcsfl.org/jcs-access
Trauma Resolution Center
Free support groups and trauma counseling for adults
305-374-9990 or www.traumaresolutioncenter.net
Florida Blue Grief Counseling Line
24/7 bilingual grief counseling and emotional support line
1-833-848-1762
Children’s Bereavement Center
Free grief support groups to families, individuals, and children
888-988-5438 or e-mail support@childbereavement.org
Disaster Distress Helpline (Multilingual)
24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster
800-985-5990 or text TALKWITHUS to 66746
Crisis Text Line
24/7 Crisis text line
Text HOME to 741741
Dougy Center
Resource center with information on helping kids cope with grief
Don’t know where to start? Let us help.
Many people we serve have mental health conditions as well as substance use disorders. If you need help and don’t know where to start, please email us or call our Consumer Hotline at 1 (888) 248-3111.
Complete this form and one of our team members will contact you for assistance by the next business day. If you are in need of emergency help, please call 911 or visit our Crisis Support page.