Tips For Contacting 911
If there is an immediate risk to public or individual health or safety, please dial 911.
Emergency assistance is not available through this website.
911
If you are experiencing a medical emergency or need to report a crime, please dial 911.
24/7
Non-Crisis Referrals
Scroll down this page to see a list of resources for non-crisis calls.
For behavioral health concerns that do not involve an immediate risk to public or individual safety call:
Mobile Response Teams in South Florida
An outreach service that provides mobile crisis intervention and assessment for children and adults.
24 Hrs / 7 Days
800-HELP-YOU
(800-435-7968)
(Miami-Dade County)
305-434-7660
Opt. #8, (Monroe County)
988 Florida Lifeline
988 Florida Lifeline connects individuals experiencing suicidal thoughts, substance use disorder, mental health crises, or any other kind of emotional distress to a crisis counselor in their immediate area. For more info, www.988FloridaLifeline.com.
24 Hrs / 7 Days
Living Room Program
The Living Room model is a community crisis respite program that offers people experiencing a mild mental health crisis an alternative to hospitalization. Individuals can receive services at the Living Room for up to 23 hours; however, the Living Room operates 24/7.
Up to 23 hours/day
305-539-0325
Serves Miami-Dade and Monroe Counties.
Thriving Mind Help Line
For assistance or questions related to mental health, substance use and other community services.
M-F, 8:30 AM– 5PM
NAMI Miami-Dade Warm Line
For peer counseling and connections to community services.
M-F, 9AM–5PM
305-665-2540
Help available in English, Spanish, Portuguese and Italian.
After hours, dial NAMI's national helpline: 800-950-NAMI (6264) or text “NAMI” to 741741
988 Florida Lifeline
When you dial 988, your call will be answered by a crisis counselor. Their job is to listen and work with you on coping strategies, safety planning, and help connect you to appropriate care in your community. For more info, www.988FloridaLifeline.com.
Mobile Response Teams
The goals of Mobile Response Teams are to lessen trauma; divert individuals from emergency departments, juvenile justice or criminal justice settings; and prevent unnecessary psychiatric hospitalizations. MRTs are intended to provide on-demand crisis intervention services as needed by phone or in person at your location in which a behavioral health crisis occurs, including homes, schools, and emergency departments. Mobile response services must be available 24 hours a day, seven days a week. Services are provided by a team of professionals and paraprofessionals trained in crisis intervention skills. In addition to helping resolve the crisis, MRTs work with individuals and families to identify resources and develop strategies for effectively dealing with potential future crises. For more information, see The Village South.
Living Room Model
New Horizons Community Mental Health Center, Inc.,’s “Living Room” program serves the mental health needs of people in Miami-Dade and Monroe Counties. The Living Room model is a community crisis respite program that offers adults experiencing a mild mental health crisis an alternative to hospitalization. Individuals can receive services at the Living Room for up to 23 hours. When people experience a mental health crisis, they are faced with the decision to go to the emergency department or to try to manage the crisis themselves. The Living Room operates at 1469 NW 36th Street, Miami, FL 33142.For more information on services offered by New Horizons.
Support Resources
Trauma, Emotional Support and Counseling Services
Jewish Community Services Access Line
Access Services provides information and referral services to individuals, families and the community when they don’t know where else to turn.
305-576-6550 or www.jcsfl.org/jcs-access
Trauma Resolution Center
Free support groups and trauma counseling for adults
305-374-9990 or www.traumaresolutioncenter.net
Florida Blue Grief Counseling Line
24/7 bilingual grief counseling and emotional support line
1-833-848-1762
Children’s Bereavement Center
Free grief support groups to families, individuals, and children
888-988-5438 or e-mail support@childbereavement.org
Disaster Distress Helpline (Multilingual)
24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster
800-985-5990 or text TALKWITHUS to 66746
Crisis Text Line
24/7 Crisis text line
Text HOME to 741741
Dougy Center
Resource center with information on helping kids cope with grief
Don’t know where to start? Let us help.
If there is an immediate risk to public or individual health or safety, or you need to report a crime, please dial 911. Emergency assistance is not available through this website.
For behavioral health concerns that do not involve an immediate risk to public or individual safety call:
988 Florida Lifeline
988 connects to the National Suicide Prevention Lifeline for free support for people in suicidal crisis or emotional distress. 24/7.
Mobile Response Teams in South Florida:
An outreach service that provides mobile crisis intervention and assessment for children and adults. 24/7.
800-HELP-YOU
(Miami-Dade County)
305-434-7660 #8
(Monroe County)
Thriving Mind Help Line
Many people have mental health conditions as well as substance use disorders.
If you need help and don’t know where to start, please email us. Or call:
- 888-248-3111
(Line is staffed 830 a.m. – 5 p.m. You may leave a message 24/7.) - Thriving Mind Office: 305-858-3335
To reach someone on our staff or if you are not sure where to start.
(Line is staffed 830 a.m. – 5 p.m. You may leave a message 24/7.) - Crisis Support Page Contact Us Page