Adult Services

Thriving Mind South Florida is committed to providing safety net services for mental health and substance use treatment for adults in our community. These services include crisis services (for those in danger to themselves or others), inpatient (hospital-based), outpatient, residential, as well as support services to help with housing and employment needs.

Adult Services

Thriving Mind manages a variety of services for adults in our region. This includes Mobile Response Teams and Florida 988 Lifeline, which are offered to the community regardless of income. Other services, for the treatment of mental illness and substance use disorders, are offered to those who are uninsured or under insured. This page will help you navigate this comprehensive system.

Need Help?

For help with navigating our adult system of care:

Fany Flores
Adult System of Care Manager
E-mail: fflores@thrivingmind.org
Phone: (786) 456-6468

Immediate Help

If you are experiencing a mental help crisis, Thriving Mind’s comprehensive crisis system is available to assist. Seek out help through our Mobile Response Teams, Florida 988 Lifeline, and seek respite at our Living Room.

988 Florida Lifeline
988 Florida Lifeline connects individuals experiencing suicidal thoughts, substance use disorder, mental health crises, or any other kind of emotional distress to a crisis counselor in their immediate area. For more info, www.988FloridaLifeline.com.
24 Hrs / 7 Days
988
800-273-8255
Click to Chat
Mobile Response Teams in South Florida
An outreach service that provides mobile crisis intervention and assessment for children and adults.
24 Hrs / 7 Days
800-HELP-YOU
(800-435-7968) (Miami-Dade County)
305-434-7660
Opt. #8, (Monroe County)
Living Room Program
The Living Room model is a community crisis respite program that offers people experiencing a mild mental health crisis an alternative to hospitalization. Individuals can receive services at the Living Room for up to 23 hours; however, the Living Room operates 24/7.
Up to 23 hours/day
305-539-0325
Serves Miami-Dade and Monroe Counties.
Looking for treatment?

Thriving Mind’s system of contracted network service organizations offer both inpatient (residential) and outpatient services for those looking for help with mental illness and substance use disorders. Click the options below to find contact information for our providers offering each service.

Adult Services
Mental Health Substance Use
Contact Us
Learn More Contact Us
Looking for support?

Thriving Mind contracts with organizations that offer drop-in centers, clubhouses as well as community mental health centers. Click on each to find the service you need.

Drop-in Centers
For individuals with severe and persistent mental illness to independently develop, operate, and participate in social, recreational and networking activities.
Clubhouses
Clubhouses provide non-clinical services which include a work-ordered day and peer-to-peer recovery support, services and assistance.
Community Mental Health Centers
A publicly funded, not-for-profit center which contracts with Thriving Mind South Florida for the provision of inpatient, outpatient, day treatment, or crisis services.
Other Services

Thriving Mind manages a variety of services for adults in our region. This includes Mobile Response Teams and Florida 988 Lifeline, which are offered to the community regardless of income. Other services, for the treatment of mental illness and substance use disorders, are offered to those who are uninsured or under insured. This page will help you navigate this comprehensive system.

Florida Assertive Community Treatment
FACT teams provide a 24-hour-a-day, seven-days-a week, multidisciplinary approach to deliver comprehensive care to people where they live, work or go to school, and spend their leisure time.
Forensic Services
The Forensic Mental Health Services Program has two distinct tracks, the Pre-commitment diversion known as the Jail Diversion Program (JDP) Team and post-commitment or post-adjudication track known as the Forensic Specialist Outreach Team.

Don’t know where to start? Let us help.

Thriving Mind Help Line
Many people have mental health conditions as well as substance use disorders.

If you need help and don’t know where to start, please email us. Or call:

  • 888-248-3111
    (Line is staffed 830 a.m. – 5 p.m. You may leave a message 24/7.)
  • Thriving Mind Office: 305-858-3335
    To reach someone on our staff or if you are not sure where to start.
    (Line is staffed 830 a.m. – 5 p.m. You may leave a message 24/7.)
  • Crisis Support Page Contact Us Page

Contacts for Adult Services

Fany Flores
Manager, Adult System of Care
Contact by Email
(786) 456-6468
Ana Harris, BA, CBHCMS
Adult System of Care Specialist
Contact by Email
786-507-7444
View Bio

Name: Ana Harris

Thriving Mind Title:  Adult System of Care Specialist

Department:  Adult System of Care

Education: (College/Degree)  FIU/ Bachelors of Arts in Psychology

Credentials/certifications: B.A., CBHCMS, 701B, FARS, Person to Person Case Mgmt

What do you at Thriving Mind? Mainly review clinical documentation for referrals to mental health residential treatment programs, including for forensic placements and programs, plus oversee and track those referrals; provide initial and continued stay authorizations as per clinical documentation; assist callers with referral information/resources.

How do you help individuals with mental illness/substance use disorders? By linking them to services or providing resources

Why is this work important to you?  Have worked in mental health field for years and it is spiritually rewarding to help those in need.

Hobbies/Family (any personal info you want to include) my husband and I enjoy visiting our sons and spending time with friends.

Erica Heiblum, MS, RMHCI
Lead Adult System of Care Specialist
Contact by Email
786-439-2637
Guillermo Lauzurique, MS
Adult System of Care Specialist
Contact by Email
786-507-7448
Michelle Lüchau, MSM
Adult System of Care Specialist
Contact by Email
305-860-0136
View Bio

Michelle Lüchau, MSM, is an experienced mental health professional currently serving as the Adult System of Care Specialist for substance abuse at Thriving Mind South Florida. In this role, she supports system coordination and treatment placement for adults navigating substance use and co-occurring mental health challenges. Previously, she worked as the Psychiatry Department Manager at a community mental health center, overseeing clinical operations and multidisciplinary care. Michelle also has a strong background in reproductive health advocacy, having worked at a Miami-based nonprofit that helped women access essential healthcare. Michelle has a master’s degree in business management and is currently pursuing a second master’s in clinical mental health counseling, with an expected graduation in December 2025. In her time off, she enjoys unwinding with her beloved Doberman, Bosque.

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