Lead Care Coordination Specialist
Name: Melissa Chwast, LMHC
Thriving Mind Title: Lead Care Coordinator
Department: Care Coordination
Education: (College/Degree) NOVA Southeastern University master’s in counseling.
Credentials/certifications: MS, License Mental Health Counselor (LMHC)
What do you at Thriving Mind?
As lead care coordinator I work with our team to support our community providers to provide care coordination, which is a short-term, focused service designed to support individuals living with mental health and/or substance use challenges, especially those who are not yet connected to the care they need. I play a critical role in helping people transition from high levels of care (such as psychiatric hospitals, detox programs, or crisis units) back into their communities by serving as a consistent point of contact. This service helps individuals navigate complex systems, whether that’s healthcare, housing, education, employment, or the legal system. The goal is to ensure that each person is connected to the most appropriate services and support, with guidance every step of the way.
How do you help individuals with mental illness/substance use disorders?
The Care Coordination team serves individuals who face serious and persistent mental illness (SMI), substance use disorders (SUD), serious emotional disturbances (SED), or co-occurring conditions. Many of these individuals have frequent contact with emergency or inpatient services and need structured support to access long-term, community-based care.
We work closely with healthcare providers, community agencies, and other stakeholders to:
- Identify gaps in care and bridge them quickly
- Reduce risk and respond to urgent needs
- Promote consistency in diagnosis and treatment through shared information
- Help individuals build a stable foundation for recovery and improved quality of life
This collaboration extends beyond behavioral health, involving partners in housing, physical health, the court system, peer support, and more to create a safety net that is responsive and person-centered.
Why is this work important to you?
I’m passionate about this work because I believe in the power of knowledge, connection, and early support. Care Coordination gives individuals the opportunity to access the right help at the right time, something that can make a life-changing difference.
When communities and providers are informed and connected, stigma is reduced, care is more accessible, and individuals are more likely to engage in their recovery journey. I find purpose in helping people feel seen, supported, and understood during what can be one of the most vulnerable times in their lives. This work also strengthens our systems. By fostering collaboration among providers, we create a more effective and compassionate network of care—one that supports not just recovery, but long-term wellbeing.
Previous employment (title/employer):
The eleventh Judicial Criminal Mental Health Project (Jail Diversion Program)
Forensic Specialist South Florida Behavioral Health Network.
Hobbies/Family (any personal info you want to include)
Wife and mother, I enjoy my work deeply, and love to make memories with my family in new places.