Vice President of Continuous Quality Improvement, Chief Quality Officer
Joanna Cardwell directs and coordinates activities of Thriving Mind for which responsibility is delegated to further attainment of goals and objectives. She is responsible for the management of all quality improvement and quality assurance processes within the agency, for the data support and analysis. She develops, leads, facilitates, and advises internal committees in regard to quality improvement, quality assurance, utilization management and risk management activities. She maintains knowledge of federal and state regulatory conditions and integrates into the internal QI/QA systems and ensures continued compliance with such regulations. She identifies opportunities for performance improvement and establishes corrective action plans. She is responsible for the preparation and the maintenance of national accreditation. She monitors services to ensure they meet organizational guidelines and stakeholder needs. She serves as one of the single point of contact for complaints and grievances. She serves as the Corporate Compliance Officer.