Senior Vice President and Chief Operating Officer

Laura Naredo. MS, CHC, CHPC is the chief operations officer with over 20 years of experience at both the clinical and management level. She has also worked with both state agencies and non-profits in behavioral health care. She is responsible for managerial work planning and directing programs to ensure coordination and efficiency among administrative, programmatic and operational aspects of service delivery, reporting directly to the President/CEO. She is responsible for the management of all systems of care operations, quality improvement and quality assurance processes within the agency. She develops, leads, facilitates, and advises internal committees regarding system of care operations, quality improvement, quality assurance, utilization management and risk management activities. She maintains a knowledge of federal and state regulatory conditions and integrates into the internal QI/QA systems, system of care operations and ensures continued compliance with such regulations. She has direct responsibility for the development of the system of care teams, quality improvement and quality assurance programs within the network. She identifies opportunities for performance improvement and establishes corrective action plans. She assists the President/Chief Executive Officer and leadership team in the development of appropriate system of care programming, quality assurance programs and monitor quality control for all operational functions.