Executive Team
Our executive team consists of John Newcomer, M.D., president and CEO; Steven Zuckerman, Senior VP and CFO, and Laura Naredo, Senior VP and COO. For a detailed leadership listing, go here.
Behavioral Health Services
Our behavioral health services department oversees all mental health and substance use treatment services across our system. For substance use treatment help, click here. For mental health treatment help, click here.
Adult System of Care
Our adult system of care manages both mental health and substance use treatment services for adults. For more information, click here.
Children’s System of Care
Our children’s system of care manages both mental health and substance use treatment services for children and youth. For more information, click here.
Contracts and Procurement
Our contracts and procurement group manages all contracts with providers across our system and offers procurement opportunities to the providers. For the contracts page, go here. For procurement, go here. For provider resources, go here.
Continuous Quality Improvement (CQI)
Thriving Mind’s CQI team is committed to the development, implementation, and quality assurance of the network with priority given to those areas that impact individuals served and their families. For more information, click here.
Care Coordination
Care Coordination is the systematic management of the System of Care to ensure that individuals with the highest level of need are being linked to community-based care and provided the appropriate supports to ensure that their treatment needs are properly addressed.
Child Welfare Coordination
Child Welfare Coordination ensures consistent integration, coordination, and planning between the Managing Entity, Community Based Care Lead Agency and other child welfare stakeholders.
Communications
The Communications Department manages a variety of internal and external communications, marketing, social media, media relations, public relations, civic engagement and community relations opportunities. For more information, click here.
Finance
Our finance team is responsible for budgeting, funding allocations, accounts payable, invoice processing, and general accounting.
Housing
Thriving Mind’s Housing Department is committed to finding safe, affordable, stable housing for individuals with mental health and/or co-occurring diagnoses; Ensuring that these individuals receive the necessary support services to be successful in the community. For more information, click here.
Human Resources
Human Resources is responsible for providing financial, administrative, and clerical services, which includes processing and monitoring accounts payable, bank deposits and payroll. The Human Resources Coordinator administers a variety of human resources activities and programs, including those related to staffing, compensation, benefits ,training and workplace safety.
Data Performance and Information Technology
Data Performance and Information Technology Department manages data systems and reporting, provides IT support through Michell Group, and coordinates with Carisk for data management and reporting
Peer Services
Our Peer services team is available to assist the peer community to better serve our consumers. For more information, click here.
Prevention System of Care
Thriving Mind South Florida provides prevention of substance use and promotion of wellness (positive mental health) services in Miami-Dade and Monroe Counties as part of a continuum of behavioral health care for individuals and their families. For more information, click here.
Research and Evaluation
Thriving Mind’s vision is that solid research and evaluation will help move behavioral health forward as a necessary and essential service for children, adults, families, and programs. Data is gathered at multiple levels and used to sustain programs and monitor fidelity. The team works with the network, community, and state partners to ensure measuring service provision for policy-relevant outcomes. The data-driven approach to manage funding to best meet the community’s needs. The evaluation data is used as a powerful tool for communicating with stakeholders. Through the use of data collection, evaluation, and analysis strategies, Thriving Mind strives to: Ensure financial strength and programmatic accountability to achieve performance outcomes and standards in the most cost effective and efficient manner possible Identify gaps in services and specialized needs Identify priority populations including, but not limited to criminal justice involved, child welfare involved, individuals served in need of trauma informed care, and co-occurring Use the collection and analysis of data to improve the network and network provider compliance and when necessary incorporate improvements into action plans.
Trauma Recovery
Thriving Mind South Florida’s Trauma Recovery Network offers a number of free services for adult and child victims of violent crime. Family members of victims can also receive services at no cost. All services are free to victims and their families thanks in part to a Victims of Crime Act (VOCA) grant from the Florida Attorney General’s Office. The VOCA Fund was created by Congress in 1984 to provide federal support to state and local community-based programs to serve victims of crime.
Joanna Cardwell directs and coordinates activities of Thriving Mind for which responsibility is delegated to further attainment of goals and objectives. She is responsible for the management of all quality improvement and quality assurance processes within the agency, for the data support and analysis. She develops, leads, facilitates, and advises internal committees in regard to quality improvement, quality assurance, utilization management and risk management activities. She maintains knowledge of federal and state regulatory conditions and integrates into the internal QI/QA systems and ensures continued compliance with such regulations. She identifies opportunities for performance improvement and establishes corrective action plans. She is responsible for the preparation and the maintenance of national accreditation. She monitors services to ensure they meet organizational guidelines and stakeholder needs. She serves as one of the single point of contact for complaints and grievances. She serves as the Corporate Compliance Officer.
Name:
Tracy A. Rodriguez-Miller, Ph.D., LCSW-QS, MCAP, CCS, CST, CHT
Thriving Mind Title:
Continuous Quality Improvement Manager
Department:
Quality Improvement
Education (College/Degree):
- Master of Social Work, Florida International University
- Ph.D. in Clinical Sexology, American Academy of Clinical Sexology
Credentials/Certifications:
- Licensed Clinical Social Worker (Florida & Georgia)
- Qualified Supervisor for Social Work Interns (FL)
- Masters Level Certified Addiction Professional
- Certified EMDR Therapist and Consultant
- Certified Life Coach
What do you do at Thriving Mind?
At Thriving Mind, I supervise the Continuous Quality Improvement team which handles contract monitoring, complaints, grievances and investigations, Incident Reporting System (IRAS), risk management, and developing systems and processes that ensure our providers meet the highest standards of care, rules and regulations and contract requirements across our system of care.
How do you help individuals with mental illness/substance use disorders?
While I work primarily on the quality improvement and assurance systems, my role directly impacts individuals by ensuring that the care they receive is safe, effective, and culturally responsive. I help ensure that standards are met and hold providers accountable to delivering high-quality, trauma-informed, evidence-based care.
Why is this work important to you?
This work is deeply personal and purposeful for me. I’ve spent my entire career advocating for equitable, accessible, and compassionate behavioral healthcare. I believe in the power of healing—when individuals receive quality care, it transforms not only their lives, but their families and communities as well. Ensuring our systems work for those most in need is a responsibility I take seriously, and one I’m honored to lead.
Previous employment (title/employer): 25 + years of experience at both the clinical and management levels across many levels of care.
Hobbies/Family (any personal info you want to include):
Outside of work, I enjoy spending time with my family and exploring wellness practices that center mind-body healing. I’m passionate about lifelong learning, mentoring emerging professionals, and contributing to community initiatives that promote mental health equity.
